The service response center person need a keen understanding and a positive attitude.
Also It will have the leadership to represent Waters Korea services.
1 SVC Response Center and CIT
2. CRM quotation
3. Support all back-office works in Customer Success department
1 SVC Response Center
1) SVC FSE Assign & Engineer call-back
2) Assign to Sales
3) Assign to MKT
2. CIT support
1) Inform PM/Qualification to Engineer
2) Other administrative works with CIT
3. CRM quotation
1) instrument transfer Quotation to customer
2) SVC part Quotation to Dealer
4. Support all back-office works in Customer Success department
5. Other administrative works in coordination with F&A team
1. Actively engaged internally and externally
2. Excellent organizational skills, ability to multi-task and attention to detail
3. Above College Degree
4. Strong computer skills such as excel, etc
5. Seeks out feedback and learns from experience.
6. Strong communication and understands how the service process
- Communication & Interpersonal Skill Teamwork
- Customer Commitment
- Continuously develop oneself independently.
- Diligence and sincerity
- Multi-tasking & Time Management
- Actively collaborates and share information based on the macro view.