Waters Corporation

  • Service Engineer

    근무위치 HK-Hong Kong
    Waters Division
    Field Service
  • 개요

    This is an individual contributor role that will be responsible for achieving high level of customer satisfaction primarily in the field of Waters solutions mainly in Hong Kong & Macau egion.


    The incumbent will be responsible for inventory management, service contract sales and administration.  This role operates in the field; the appointee will mainly travel to customers' sites for work. 


    If you demonstrate a strong focus on customer satisfaction as well as excellent technical and troubleshooting skills, we'd like to hear from you!  As a member of the Waters Global Service organization, you will gain fruitful insights into this international service portfolio of a dynamic organization.


    • Manage Installation, maintenance and support of customer solutions implementation primarily in LC / MS instruments 
    • Deliver system level training at customer sites
    • Lead efforts to resolve open CIT & TI cases
    • Manage service inventory according to Waters policies
    • Maintain CIT database on a daily basis to document work performed
    • Maintain sound knowledge regarding the technology and customers' application demands
    • Work with Sales team in respect to  leads and any issues which would impact customer satisfaction or customer loyalty
    • Ensure that quality system procedures and Health & Safety standards are adhered to at all times


    • Bachelor’s Degree in Electronic / Electrical Engineering, Chemistry or a science related field
    • Minimum 3 years of relevant experience in a similar position; advanced training in electronic, mechanical principles preferred
    • Excellent communication & interpersonal skills
    • Strong organizational & problem solving skills
    • Drive for Results, able to work independently, multi-task and prioritize based on business targets




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