Waters Corporation

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Training Operations Manager, Asia Pacific

Training Operations Manager, Asia Pacific

Waters Division
Field Support
New Hire

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The Training Operations Manager is responsible for operational planning, forecasting, goal setting, and resource coordination for service training delivered for the Asia Pacific service team to facilitate delivery of world-renowned services.


  • Partner with Asia Pacific's service managers in the development of their employees by providing guidance on learning paths, course priorities, and mentoring activities. Support new hire onboarding to maximize time-to-contribution and time-to-proficiency.
  • Manage day-to-day operations of the Shanghai-HQ, Beijing, and Singapore training centers, and provide logistical support to local training centers. Achieve targets for Asia Pacific's course availability and effectiveness. Monitor and manage KPIs to drive operational excellence.
  • Maintain training expense, asset, and inventory budgets, provide monthly forecasts, and contribute to development of business cases for incremental spend.
  • Contribute to training plans as inputs to the Waters Product Development Process. Propose and execute delivery strategies to satisfy new product training requirements.
  • Identify and assess opportunities to improve effectiveness and efficiency of training delivery and associated practices. Lead initiatives to realize targeted outcomes.
  • Drive compliance to Waters Quality Systems, Good Laboratory Practices, and Environmental Health & Safety standards within Global Services Education classrooms and laboratories.
  • Create, administer, and maintain training polices, processes, procedures, and forms.
  • Represent Global Services Education by participating on Waters Global Services project teams.


  • BS/BSc or higher in chemistry, biology, or related science; MS/MSc in education or business is beneficial.
  • 5+ years of work experience supporting training and/or field organizations.
  • 2+ years of operations and budget management with or without direct reports.
  • Ability to influence non-direct reports and lead cross-functional teams.
  • Exceptional organization and communication skills. Detail- and action-oriented.
  • Enthusiastic and self-motivated. Ability to work well with diverse managers and employees.